Terms of Service

AgreeDock Terms of Service

Effective date: 29 July 2026

These Terms of Service (“Terms”) govern accesications, and related services collectively referred to as the “Service.”

The Service is provided by Agreedock, a company established under the laws of the Republic of Lithuania, with its registered office awe,” “us,” or “our”).

By creating an account, purchasing a subscription, accessing the Service, or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.

1. Who may use AgreeDock

You must be at least 18 years old, or have reached the legal age required to enter into a binding contract in your country, to create an AgreeDock account.

You may use AgreeDock as an individual or on behalf of a business or other organisation. When you use the Service on behalf of an organisation, you confirm that:

you have the authority to bind that organisation to these Terms;
the organisation is responsible for your use of the Service; and
references to “you” include both you and that organisation.

You must not use the Service where doing so would violate applicable law.

2. Definitions

For these Terms:

“Account Holder” means the individual or organisation that creates an AgreeDock account.
“Authorised User” means a person permitted by an Account Holder to access or manage its account.
“Customer” means an Account Holder using the Service to create, distribute, collect, or store Forms.
“Customer Content” means Forms, text, questions, documents, uploaded content, responses, contact information, signatures, selections, dates, and other information submitted to or stored through a Customer’s account.
“Form” means a document or form created or distributed through the Service.
“Respondent” means a person who views, completes, accepts, or signs a Form.
“Subscription” means a paid plan providing access to additional features or usage limits.

3. The AgreeDock Service

AgreeDock allows Customers to create digital documents and Forms, add interactive elements, collect information and signatures, and store or manage completed records.

Depending on the selected plan, features may include:

creating and editing Forms;
adding contact-information fields, inputs, dates, selections, checkboxes, and signature fields;
sharing Forms with Respondents;
receiving and storing completed Forms;
viewing, exporting, or managing submission records; and
managing an AgreeDock account or Subscription.

Features, limits, storage allowances, and availability may differ between plans and may change over time.

4. AgreeDock is not a law firm

AgreeDock provides software tools. AgreeDock is not a law firm and does not provide legal, regulatory, tax, employment, or compliance advice.

Any templates, sample clauses, suggested wording, generated text, educational content, or other materials made available through the Service are provided for general informational purposes only.

We do not guarantee that:

a Form is legally valid or enforceable;
a template is appropriate for your business, activity, country, or circumstances;
a Form satisfies applicable disclosure, consent, consumer, employment, health, insurance, or recordkeeping requirements; or
collecting a signature through AgreeDock creates a binding agreement in every jurisdiction.

You are responsible for obtaining professional advice where necessary and for reviewing all Forms before using them.

5. Accounts and account security

You must provide accurate and current information when creating and maintaining your account.

You are responsible for:

maintaining the confidentiality of your account credentials;
controlling access to your account;
ensuring that Authorised Users comply with these Terms;
promptly removing access that is no longer required; and
notifying us at info@agreedock.com if you suspect unauthorised access or misuse.

You are responsible for activity performed through your account unless the activity resulted directly from a failure of AgreeDock to apply reasonable security measures.

You must not share individual account credentials between multiple people where the applicable plan does not permit credential sharing.

6. Customer responsibilities

You are solely responsible for your Forms, Customer Content, Respondents, and use of completed records.

You must ensure that:

your Forms are lawful, accurate, clear, and appropriate for their intended purpose;
you have a valid legal basis for collecting and using personal data from Respondents;
Respondents receive any legally required privacy notices, disclosures, terms, warnings, or consent requests;
you collect only information that is reasonably necessary;
you obtain any consent required for electronic communications or electronic signatures;
you respond to requests from Respondents concerning their information;
you follow applicable retention, deletion, confidentiality, and recordkeeping requirements;
you do not falsely represent the identity, authority, intent, or agreement of a Respondent; and
your use of the Service does not violate the rights of any person.

You are responsible for deciding whether additional identity verification, witnesses, notarisation, qualified electronic signatures, parental consent, medical disclosures, or other safeguards are required.

7. Personal data and sensitive information

Forms may contain personal data. Depending on how a Customer configures a Form, Customer Content may also contain sensitive or specially protected information.

You must not collect sensitive information unless:

it is genuinely necessary for a lawful purpose;
you have identified an appropriate legal basis;
you have provided all required notices;
you have implemented appropriate access and security controls; and
the collection complies with applicable law.

Sensitive information may include health information, information about children, government identification numbers, financial information, criminal allegations, racial or ethnic origin, religious beliefs, political opinions, trade-union membership, genetic data, biometric data used for identification, or information concerning a person’s sex life or sexual orientation.

AgreeDock may restrict or prohibit particular categories of data where we reasonably believe that the Service is not suitable for processing them.

8. Forms completed by Respondents

A Respondent may be asked to provide information or a signature through a Form created by a Customer.

The Customer determines:

why the Form is being used;
what information is requested;
how the information will be used;
how long the completed Form will be retained; and
who may access the completed record.

Unless AgreeDock separately states otherwise, the Form is provided by the Customer, not by AgreeDock. Questions concerning the Form, its content, the underlying transaction, or the Customer’s use of submitted information should be directed to the Customer.

9. Electronic signatures and records

AgreeDock may allow Respondents to enter, draw, upload, or otherwise provide a signature or confirmation electronically.

You acknowledge that the legal effect of an electronic signature or electronic record may depend on factors outside AgreeDock’s control, including:

the type of document;
the applicable jurisdiction;
the signing method;
how the signer’s identity and authority were verified;
the information presented to the signer;
whether the signer intended to be bound;
the integrity and retention of the completed record; and
whether witnesses, notarisation, qualified signatures, or other formalities were required.

Unless expressly identified as such, AgreeDock does not provide qualified electronic signatures, digital certificates, notarisation, legal identity verification, or regulated trust services.

You are responsible for determining whether AgreeDock’s signing method is appropriate for your document and for maintaining any additional evidence required to establish authenticity or enforceability.

10. Acceptable use

You must not use the Service to:

break any law or assist another person in breaking the law;
create fraudulent, deceptive, misleading, or impersonating Forms;
forge signatures or submit information without proper authority;
distribute malware or harmful code;
gain unauthorised access to accounts, systems, or data;
interfere with the operation or security of the Service;
test the Service for vulnerabilities without written permission;
send spam or unsolicited communications;
infringe intellectual-property, privacy, confidentiality, publicity, or other rights;
collect information through deception or without an appropriate legal basis;
harass, threaten, discriminate against, exploit, or harm another person;
process prohibited or unlawfully obtained information;
resell, lease, sublicense, or provide the Service as a standalone competing service without permission;
scrape, copy, reverse engineer, decompile, or attempt to extract source code except where applicable law expressly permits it; or
use automated systems in a manner that creates an unreasonable burden on the Service.

We may investigate suspected violations and suspend or terminate access where reasonably necessary.

11. Customer Content

As between you and AgreeDock, you retain ownership of your Customer Content.

You grant AgreeDock and its service providers a limited, non-exclusive, worldwide licence to host, copy, transmit, display, organise, back up, and otherwise process Customer Content only as necessary to:

provide and maintain the Service;
fulfil your instructions;
prevent fraud, abuse, or security incidents;
provide support;
comply with applicable law; and
enforce these Terms.

This licence continues for as long as the Customer Content is stored through the Service and for a limited period afterwards where it remains in backups or must be retained by law.

You confirm that you have all permissions and rights necessary to provide Customer Content to AgreeDock and to instruct us to process it.

12. Data protection

When AgreeDock processes account, billing, support, website, and Service-usage information for its own business purposes, AgreeDock generally acts as a data controller.

When AgreeDock processes personal data contained in Forms or submitted by Respondents solely on behalf of a Customer, the Customer generally acts as the data controller and AgreeDock acts as its data processor.

You are responsible for:

determining the legal basis and purpose of your processing;
providing instructions that comply with applicable data-protection law;
providing required information to Respondents;
responding to data-subject requests;
determining appropriate retention periods; and
ensuring that AgreeDock is appropriate for the nature and sensitivity of your processing.

Our handling of personal data is further described in the AgreeDock Privacy Policy.

13. Intellectual property

The Service, including its software, design, interface, branding, databases, documentation, and underlying technology, is owned by AgreeDock or its licensors and is protected by intellectual-property laws.

Subject to these Terms and payment of applicable fees, AgreeDock grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal personal or business purposes.

No rights are granted except those expressly stated in these Terms.

“AgreeDock,” its logos, and related branding may not be used without our prior written permission.

14. Feedback

You may provide feedback, ideas, or suggestions concerning the Service. You grant AgreeDock the right to use such feedback without restriction or payment, provided that we do not publicly identify you as the source without permission.

15. Third-party services

The Service may depend on or integrate with third-party providers, including payment processors, hosting providers, email providers, analytics tools, or authentication services.

Third-party services are governed by their own terms and privacy practices. AgreeDock is not responsible for a third-party service except to the extent required by applicable law.

We may change third-party providers or integrations where reasonably necessary to operate or improve the Service.

16. Paid Subscriptions

Some AgreeDock features require a paid Subscription.

Subscription prices, billing periods, included features, usage limits, and applicable taxes are displayed before purchase.

By purchasing a Subscription, you authorise AgreeDock and its payment processor to charge the applicable fees and taxes using your selected payment method.

Automatic renewal

Unless stated otherwise at checkout, Subscriptions automatically renew for successive billing periods until cancelled.

You may cancel your Subscription through your account settings or by contacting info@agreedock.com. Cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise.

You must cancel before the renewal date to avoid being charged for the next billing period.

Payment processing

Payments are processed by Stripe or another payment provider identified at checkout. AgreeDock may receive information such as your billing contact, Subscription, transaction identifier, payment status, invoice information, and limited payment-method details.

Payment providers process payment information under their own terms and privacy policies.

Failed payments

If a payment fails, we may:

retry the payment;
ask you to update your payment method;
restrict paid features;
downgrade the account; or
suspend or terminate the Subscription.

You remain responsible for amounts properly incurred before cancellation or termination.

Taxes

Fees exclude taxes unless expressly stated otherwise. You are responsible for applicable VAT, sales tax, withholding tax, or similar charges, except taxes imposed on AgreeDock’s net income.

Refunds

Fees are non-refundable except:

where required by applicable law;
where a refund right is expressly stated at checkout; or
where AgreeDock agrees otherwise in writing.

Nothing in these Terms limits mandatory consumer rights.

Consumer withdrawal rights

Consumers may have a statutory right to withdraw from a distance contract within 14 days.

Where you request immediate access to a paid Service before the withdrawal period expires, we may begin providing the Service immediately. If you subsequently exercise a valid withdrawal right, you may be required to pay a proportionate amount for the Service provided before withdrawal where permitted by law.

Information about applicable withdrawal rights and how to exercise them will be provided during checkout or upon request.

Price changes

We may change Subscription fees by giving reasonable advance notice. Price changes normally apply from the next renewal date after the notice period.

You may cancel before the new price takes effect.

17. Free plans and trials

AgreeDock may offer free plans, trials, promotional credits, discounts, or early-access features.

We may change or discontinue these offers at any time, subject to commitments already made and applicable law.

Unless stated otherwise:

trials are limited to one per Customer;
promotional benefits have no cash value;
unused trial periods or credits are not refundable; and
access may automatically end or convert to a paid Subscription only where this was clearly disclosed and authorised.

18. Usage limits

Plans may include limits on Forms, submissions, storage, users, exports, or other features.

You must not attempt to avoid usage limits by creating duplicate accounts, manipulating records, or using automated processes.

Where you exceed a plan limit, we may ask you to upgrade, restrict additional use, or charge an additional fee where that fee was disclosed in advance.

19. Service availability and changes

We aim to keep AgreeDock available and reliable, but we do not guarantee uninterrupted or error-free operation.

The Service may be unavailable because of:

maintenance;
updates;
infrastructure failures;
third-party-service failures;
internet or telecommunications problems;
security incidents;
events beyond our reasonable control; or
emergency measures required to protect users or data.

We may add, modify, replace, or remove features. Where a material change significantly reduces core functionality of a paid Subscription, we will provide reasonable notice where practicable.

Beta, experimental, preview, or early-access features may be changed or discontinued at any time and may be less reliable than generally available features.

20. Security and backups

We use reasonable technical and organisational measures designed to protect the Service and personal data.

However, no online service can guarantee absolute security. You are responsible for assessing whether the Service provides safeguards appropriate to your use and Customer Content.

You should maintain copies of important Forms and completed records where loss would create material harm or legal risk.

AgreeDock is not a replacement for your own legally required backup, archiving, business-continuity, or record-management procedures.

21. Suspension

We may suspend or restrict access where we reasonably believe that:

you have materially breached these Terms;
your use creates a security, legal, or operational risk;
your account has been compromised;
payment is overdue;
continued processing may violate law or third-party rights;
suspension is required by a court, regulator, or lawful authority; or
suspension is necessary to prevent harm.

Where appropriate, we will provide notice and an opportunity to correct the issue. We may act without advance notice in urgent cases.

22. Termination

You may stop using AgreeDock at any time and may close your account through available account settings or by contacting us.

We may terminate these Terms or your account where:

you materially or repeatedly breach these Terms;
you fail to pay applicable fees;
your use creates serious legal or security risk;
we are legally required to do so; or
we discontinue the Service.

Where reasonable, we will provide advance notice.

Following termination:

your right to access the Service ends;
unpaid amounts become due;
you should export required records before access ends; and
Customer Content may be deleted in accordance with our retention practices.

Sections that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, payment obligations, disclaimers, liability, indemnification, and disputes.

23. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

AgreeDock does not warrant that:

the Service will always be available, secure, or error-free;
every defect will be corrected;
every Form or signature will be legally valid or enforceable;
the Service will meet every regulatory requirement;
stored records will be accepted by a court, regulator, insurer, employer, or other third party; or
use of the Service will prevent disputes, claims, losses, or liability.

Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded, particularly where you are acting as a consumer.

24. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, deliberate misconduct, or death or personal injury caused by negligence where such exclusion is prohibited.

Business Customers

To the maximum extent permitted by law, AgreeDock will not be liable to a business Customer for:

loss of profit, revenue, business, contracts, anticipated savings, goodwill, or opportunity;
indirect, incidental, special, exemplary, punitive, or consequential loss;
decisions made based on a Form or completed record;
the content, legality, enforceability, or use of Customer Content;
disputes between a Customer and a Respondent;
unauthorised access caused by the Customer or its Authorised Users;
failure to maintain independent copies of records; or
third-party products or services.

AgreeDock’s total aggregate liability arising from or relating to the Service during any 12-month period will not exceed the greater of:

the fees paid or payable by the Customer to AgreeDock during the 12 months preceding the event giving rise to the claim; or
EUR 100.

Consumers

Where you are acting as a consumer, these limitations apply only to the extent permitted by mandatory consumer law. They do not affect your statutory rights or exclude liability for foreseeable losses caused by AgreeDock’s breach where such liability cannot lawfully be excluded.

25. Indemnification by business Customers

Where you use AgreeDock for business purposes, you will indemnify and hold AgreeDock harmless from third-party claims, damages, penalties, liabilities, and reasonable legal costs arising from:

your Customer Content;
your Forms or instructions;
your relationship with Respondents;
your breach of applicable law;
your failure to provide required notices or obtain required consent;
your infringement of another person’s rights; or
your material breach of these Terms.

This obligation applies only to the extent that the claim was not caused by AgreeDock’s own breach, negligence, or unlawful conduct.

We will promptly notify you of a covered claim and reasonably cooperate in its defence.

26. Confidentiality

Each party may receive non-public business, technical, or commercial information from the other party.

The receiving party will:

use confidential information only for purposes connected with the Service;
apply reasonable measures to protect it; and
disclose it only to personnel and service providers who need access and are subject to confidentiality obligations.

Confidential information does not include information that is public through no breach, was independently developed, was lawfully received from another source, or was already known without confidentiality restrictions.

A party may disclose confidential information where required by law, provided it gives notice where legally permitted.

27. Force majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, widespread internet failure, telecommunications failure, labour disputes, epidemics, power failure, cyberattacks, or failure of essential third-party infrastructure.

This section does not excuse payment obligations for Services already provided.

28. Governing law

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles.

If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer protections, you retain the protections provided by the mandatory laws of your country of residence.

29. Dispute resolution

Before starting formal proceedings, you agree to contact us at info@agreedock.com and attempt to resolve the dispute informally.

Business disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the competent courts of Vilnius, Lithuania, unless the parties agree otherwise in writing.

Consumers may bring proceedings in any court available under mandatory consumer law.

Consumers in Lithuania may also contact the State Consumer Rights Protection Authority after first submitting their complaint to AgreeDock in writing.

30. Changes to these Terms

We may update these Terms to reflect:

changes to the Service;
new features or business practices;
security or operational requirements;
changes in law; or
clarification of existing provisions.

We will provide reasonable notice of material changes, for example by email, an in-product notice, or a notice on our website.

The updated Terms will apply from the stated effective date. Where required by law, we will ask you to accept material changes.

If you do not agree to an updated version, you must stop using the Service and cancel any Subscription before the updated Terms take effect.

31. General provisions

If a provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

A failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without our written consent. AgreeDock may assign these Terms as part of a merger, reorganisation, sale of assets, or transfer to an affiliate, provided that this does not reduce mandatory consumer protections.

These Terms, together with the Privacy Policy, Data Processing Addendum, order details, and any documents expressly incorporated by reference, form the entire agreement concerning the Service.

32. Contact

Questions about these Terms may be sent to:

Agreedock
Email: info@agreedock.com
Website: www.agreedock.com